Refund policy

Return Eligibility
We want you to feel confident shopping at Nexorl. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To qualify for a return:

The item must be unused, unworn, and in its original condition

Products should be returned in original packaging whenever possible

Proof of purchase or order confirmation is required

Certain products may not be eligible for return due to hygiene, customization, or clearance conditions.

Damaged or Incorrect Orders
If your package arrives damaged, defective, or you received the wrong item, please contact us within 7 days after delivery. Include:

Your order number

Clear photos of the issue

A brief description of the problem

We will review the case and provide a suitable resolution, including replacement or refund where applicable.

Refund Process
Once the returned package is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed back to the original payment method within several business days. Processing times may vary depending on your payment provider or bank.

Original shipping charges are generally non-refundable unless the return is caused by our error.

Return Shipping
Customers are responsible for return shipping costs unless:

The item arrived damaged

The wrong product was shipped

The product is defective upon arrival

We recommend using a trackable shipping service when returning items.

Exchanges
We currently do not guarantee direct exchanges. If you would like a different item, we recommend placing a new order after your return has been approved.

Order Cancellation
Orders may only be canceled before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact
For all return or refund requests, please contact:

Email: info@nexorl.shop
Email: business@nexorl.shop